Return Policy
Due to the nature of our products we do not accept returns. However you may contact me at jasmine@jasandjulsoaps.com and I will be happy to discuss and ensure your concerns and questions are addressed.
Shipping Policy
We ship Monday-Friday. Please allow 1-3 business days for us to pack and ship your order. Once your order has shipped you may follow the shipping information to track your package and confirm delivery dates.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Order Confirmation
Upon receipt and full payment of an order, an email confirmation will be sent to the email address you entered at checkout to confirm your order.
Where is my order confirmation?
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly.
Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from jasmine@jasandjulsoaps.com
Please contact us by email with your full name and order number and we will confirm your order.